EOS Technical Expert – SAP

Location: India Remote
Work Model:2 4/7 Shift-Based (APJ & EMEA Coverage)
Positions Open: 7
Experience Required: 5+ Years

About the Role

We are building a dedicated India-based support team to provide round-the-clock SAP managed services coverage across APJ and EMEA time zones. This is a hands-on technical role suited for experienced SAP Basis professionals who thrive in a fast-paced, customer-facing support environment.

Key Responsibilities

• Provide 24/7 SAP technical support across Basis, System Performance Management, and Lifecycle Events (Upgrades/Updates)

• Manage and support SAP environments including SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase ASE

• Handle Application Security, Backup & Recovery, Performance Tuning, System Copies, High Availability, and Disaster Recovery

• Support SAP Private Cloud and Public Cloud (SAP Cloud-Connector, S/4HANA) operations

• Manage escalations, root cause analysis, and problem resolution using ITIL best practices

• Work within Managed/Hosting Services or SAP Private/Public Cloud operations models

• Safeguard client relationships through strong customer service and proactive communication

Required Skills & Experience

• 5+ years of hands-on SAP experience in one or more areas: Basis, System Performance, Lifecycle Management, Support, or Escalation Management

• Practical expertise in SAP NetWeaver, Business Objects, SAP HANA, and/or SAP Sybase ASE

• Experience in export-import, system copies, HA/DR strategies, and performance tuning

• Solid understanding of Problem Management and Root Cause Analysis methodologies

• Experience in Managed/Hosting Services or SAP Cloud Operations (Private or Public)

• Cloud exposure: Microsoft Azure, AWS, or GCP

• Excellent written and spoken English communication skills

Good to Have

• Knowledge of SAP Cloud Connector and S/4HANA

• Project Management exposure

Education & Certifications

• Bachelor's degree or higher in Computer Science, Engineering, or Information Technology

• SAP BASIS or Business Objects professional certification preferred

• ITIL certification is an advantage

• Cloud certifications (Azure, AWS, GCP) are a plus